At Chem supplies, we aim to provide fast, secure, and discreet shipping for all research chemical orders. Our shipping process is designed to ensure product safety, regulatory compliance, and reliable delivery to our customers.

1. Order Processing Time

All orders are processed within 1 business day after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

We offer multiple shipping options depending on your location, including:

  • Standard shipping
  • Express shipping
  • Courier/doorstep delivery
  • Local pickup (where available)

Shipping availability may vary by region due to local regulations.

3. Packaging

All orders are packaged securely and discreetly to ensure:

  • Product integrity
  • Spill/leak protection
  • No external indication of contents

We prioritize safety and confidential delivery.

4. Shipping Times

Delivery times depend on your location and chosen shipping method. Estimated timelines:

  • Domestic delivery: 1 business day
  • International delivery: 1–3 business days

Please note that delays may occur due to customs inspection, courier issues, or public holidays.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking details (when available). Tracking may take up to 24 hours to update after dispatch.

6. Customs & Legal Compliance

Customers are responsible for knowing the regulations governing research chemicals in their region.
We are not responsible for:

  • Orders seized by customs
  • Delays caused by regulatory inspection
  • Local restrictions or prohibited items in the destination country

We cannot issue refunds for shipments that are refused or destroyed by customs authorities.

7. Shipping Fees

Shipping fees are calculated at checkout based on package weight, destination, and selected delivery method.

8. Lost, Damaged, or Missing Packages

If a package is:

  • Lost: Contact us with your order number for investigation.
  • Damaged: Provide photos of the package and contents within 48 hours.
  • Missing items: Notify us immediately so we can resolve the issue.

We work with carriers to ensure each claim is handled properly.

9. Incorrect Address Information

The customer is responsible for providing accurate shipping details.
We are not responsible for delivery failures caused by:

  • Incorrect address
  • Missing apartment/suite number
  • Incomplete contact information

Re-shipping may require additional fees.

10. Contact Us

For questions regarding shipping or order status:
Email: info@chemsupplies.eu
Company: Chem supplies